Terms & Conditions

Face-to-Face Training

All face-to-face course enrolments with New Horizons Safety and Training Services are subject to the terms and conditions as set out below.

Dress Requirements

Personal Protective Equipment (PPE) is a mandatory requirement for some of the courses offered by New Horizons Safety and Training Services. It is the responsibility of course participants to acquire their own PPE.

As PPE requirements differ from course to course, participants should contact New Horizons Safety and Training Services prior to course commencement to check the specific requirements.

All participants must comply with the minimum dress code which is:
– No open footwear (e.g. thongs, sandals)
– No singlets, tank tops, or shoulder bearing clothing
– No ripped or torn clothing

Unique Student Identifier (USI)

On January 1st 2015, the Department of Education and Training’s initiative of compulsory Unique Student Identifiers was introduced. All students undertaking nationally recognised training delivered by a registered training organisation will need to have a USI. There are many purposes for the USI system, mainly that of providing students access to a centralised database of training records.

It is a compulsory requirement that all participants at New Horizons Safety and Training Services have a USI, as a certificate cannot be provided without one. If you do not know, or do not have a USI, please visit www.usi.gov.au.

Payment

Course payment is typically required upon commencement of the course; however New Horizons Safety and Training reserves the right to require full payment, or a deposit, upon booking so that the position can be secured.

New Horizons Safety and Training Services have partnered with Debit Success to offer payment plans to students for a number of courses delivered. This service can be accessed through our website (www.nhst.com.au). Alternatively, payment can be made via direct deposit, cash, or EFTPOS facilities.
Course Cancellations and Postponements by NHST

In the rare event that New Horizons Safety and Training Services have no option but to postpone or cancel scheduled prepaid training, the participants will be refunded all prepaid course costs. Alternatively, the participant can re-enrol to complete the same course at a future date or a course credit can be given to complete another course/s with New Horizons Safety and Training Services (to the same value).

Refund Policy

Participants that cancel their enrolment are subject to the following notice requirements to be given to New Horizons Safety and Training Services to receive a refund or course credit:

  •  Notice of cancellation must be given no less than two (2) business days prior to the course commencement to receive a full refund of fees for all regular calendar scheduled courses (excluding High Risk)
  • Notice of cancellation must be given no less than five (5) business day prior to the course commencement to receive a full refund of fees paid. This is applicable to High Risk, Corporate/Private/Business Bookings.
  •  No fees or payments will be refunded where the participant withdraws or cancels their enrolment after the course commencement date.
  • A person with the required course pre-requisites can be substituted to complete the course in the event the original participant enrolled cannot complete the course for any unforeseen reasons. Notice of substitution must be provided no less than one (1) business day prior to the course commencement.

Note: In the event the participant is prevented from completing the course due to personal injury, death, or a death in the immediate family; a course credit may be granted if the relevant documentation is provided to New Horizons Safety and Training Services. No refunds will be given under these circumstances or any other circumstance.

Prerequisites

Several courses provided by New Horizons Safety and Training Services have prerequisites that must be supplied by the participant prior to attending the course. This requirement will be communicated to potential students upon booking and detailed on the website. If the prerequisite cannot be fulfilled, the participant will be refused entry into the course, and any fees paid will not be refunded, nor held in credit.

Late Arrivals

Course start times are communicated to participants upon booking, and within emailed booking confirmations. New Horizons Safety and Training Services reserves the right to refuse entry to participants who arrive late to a scheduled course. Late arrival affects the learning abilities and outcomes of all students.

Academic Misconduct

Academic misconduct is any act of cheating that occurs within a formal academic exercise or assessment. New Horizons Safety and Training Services considers academic misconduct to be a serious violation and will investigate any participant suspected of engaging in any form of misconduct. This can include:
– Plagiarism: The adoption or reproduction of original creations of another author without due acknowledgement
– Fabrication: The falsification of data, information, or citations in any formal academic exercise
– Deception: Providing false information to an instructor concerning a formal academic exercise
– Cheating: Any attempt to give or obtain assistance in a formal academic exercise without due acknowledgement
– Bribery: Using things such as money to gain or give an academic advantage.
– Impersonation: Assuming a student’s identity with the intent of providing an advantage for said student.

Participant Handbook

The Participant Handbook is a document specific to New Horizons Safety and Training Services, that can be accessed via our website, upon enrolment, or by request. The purpose of the handbook is to provide participants with information to resolve any questions that may arise when undertaking training at NHST.

We would like to highlight that due to ASQA regulations New Horizons RTO 31372 is required to record all observations conducted by participants to fulfil requirements of authenticity under the VET framework.

For more information, please review our Participant Handbook, or contact our friendly staff on 07 4927 0666 or via email at admin@nhst.com.au.

NOTE: Enrolling in a face-to-face course with New Horizons Safety and Training Services constitutes as the acceptance of the above terms and conditions.

 

E-Learning Training

All E-Learning (online) course enrolments with New Horizons Safety and Training Services are subject to the terms and conditions as set out below.

Timeframe of Enrolment

Once a participant has paid in full, and is enrolled in the E-Learning course, the participant will be notified of their username and password. This notification will occur via email, unless prior arrangements are made. The enrolment term will commence upon this notification being sent to the participant. Specific enrolment terms will be provided in course information at the time of enrolment, however 30 days is the standard term. If the participant has not completed their training within the enrolment term, the account will be cancelled, and the participant will be withdrawn.

Minimum System Requirements

New Horizons Safety and Training Services E-Learning courses require access to a computer or device and an internet connection. This is the responsibility of the participant and is communicated upon enrolment. The participant is additionally responsible for all connection, access or data fees, and for the installation or maintenance of operating your own equipment.

New Horizons Safety and Training Services is not accountable for any problems associated with your equipment, including any virus or related problem arising from your use of the E-Learning system.

Supply of Course Prerequisites

Several courses provided by New Horizons Safety and Training Services have prerequisites that must be supplied by the participant prior to attending the course. This requirement will be communicated to potential students upon booking and detailed on the website. If the prerequisite cannot be fulfilled, the participant will be refused entry into the course, and any fees paid will not be refunded, nor held in credit.

Unique Student Identifier (USI)

On January 1st 2015, the Department of Education and Training’s initiative of compulsory Unique Student Identifiers was introduced. All students undertaking nationally recognised training delivered by a registered training organisation will need to have a USI. There are many purposes for the USI system, mainly that of providing students access to a centralised database of training records.

It is a compulsory requirement that all participants at New Horizons Safety and Training Services have a USI, as a certificate cannot be provided without one. If you do not know, or do not have a USI, please visit www.usi.gov.au.

Participant Support

During the enrolment term, support will be provided for participants throughout the daily business hours of New Horizons Safety and Training Services. Support services for E-Learning courses can be accessed by contacting New Horizons via phone or email.

Academic Misconduct 

Academic misconduct is any act of cheating that occurs within a formal academic exercise or assessment. New Horizons Safety and Training Services considers academic misconduct to be a serious violation and will investigate any participant suspected of engaging in any form of misconduct. This can include:
– Plagiarism: The adoption or reproduction of original creations of another author without due acknowledgement
– Fabrication: The falsification of data, information, or citations in any formal academic exercise
– Deception: Providing false information to an instructor concerning a formal academic exercise
– Cheating: Any attempt to give or obtain assistance in a formal academic exercise without due acknowledgement
– Bribery: Using things such as money to gain or give an academic advantage.
– Impersonation: Assuming a student’s identity with the intent of providing an advantage for said student.

Intellectual Property and Copyright

It is acknowledged by the participant that the E-Learning course enrolled into contains content from New Horizons and Third Parties that is protected by copyright, trademark or other proprietary rights. Participants are granted a non-exclusive, non-transferable license to use the content on the premise that they only use the content for their own personal use (non-commercial), and do not modify, public, reproduce, transmit, create derivative works from, or in any way exploit any of the content.

Content Ownership

All information, data, photographs, sound, texts, graphics, messages and other materials whether publicly or privately shared, is the sole responsibility of the person from whom the content has originated. The participant owns the rights to their own content that is produced and shared during the term of enrolment. However, as a condition of enrolment the participant hereby grants New Horizons permission to edit, copy, modify, distribute, public and otherwise use their produced content.

Content Restrictions

As a participant in any New Horizons Safety and Training Services E-Learning course, you shall not upload to, distribute, or otherwise public to your course any content that:
– Is libellous, defamatory, obscene, discriminatory, profane, pornographic, abusive, harassing, or threatening
– Contains viruses or other contaminating or destructive features
– Infringes any copyright, trademark, patent, trade secret or violates any right of privacy or publicity
– Contains material not relevant or otherwise inappropriate to the subject matter of a discussion board
– Otherwise violates any applicable law

Withdrawal

Upon request, a participant may withdraw from an E-Learning course at any time. Eligibility for a refund will be subject to the conditions of the Refund Policy.

Extensions

New Horizons Safety and Training Services can offer an extension to assessment time frames and enrolment terms due to compassionate or compelling grounds where necessary. If you need to apply for an extension for your E-Learning course, please contact New Horizons Safety and Training Services.

Marking and Issuance

Upon submission of your online course, our trainer/assessors endeavour to mark and process your assessment within three (3) working days. Please be advised that this process may take longer depending on the circumstances. Please contact New Horizons Safety and Training Services if you have further questions regarding this process.

Participant Handbook

The Participant Handbook is a document specific to New Horizons Safety and Training Services, that can be accessed via our website, upon enrolment, or by request. The purpose of the handbook is to provide participants with information to resolve any questions that may arise when undertaking training at NHST.

We would like to highlight that due to ASQA regulations New Horizons RTO 31372 is required to record all observations conducted by participants to fulfil requirements of authenticity under the VET framework. 

For more information, please review our Participant Handbook, or contact our friendly staff on 07 4927 0666 or via email at admin@nhst.com.au.

NOTE: Enrolling in an E-Learning course with New Horizons Safety and Training Services constitutes as the acceptance of the above terms and conditions.

 

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Get in touch

188 East Street, Rockhampton Qld 4700
PO Box 9938, Frenchville Qld 4701

Ph: (07) 4927 0666 | Fax: (07) 4927 0699
Email: admin@nhst.com.au

RTO Services

Provider of Nationally Recognised Training and RTO Services. Specialising in training courses for the mining & construction industries. RTO No. 31372